Privacy Policy

Last updated: October 2025

At Mystic Leaf, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.mysticleaf.ae or interact with us through WhatsApp, email, or social media.

1. Information We Collect

We may collect the following information:

  • Personal details: name, phone number, email address, and delivery address when you place an order or contact us.
  • Payment information: processed securely through our payment partners. We never store your card details.
  • Usage data: browser type, device information, and website activity, to help us improve user experience.
  • Marketing data: feedback, survey responses, or social-media engagement with Mystic Leaf.

2. How We Use Your Information

Your information helps us:

  • Process and deliver your orders efficiently
  • Communicate about your purchases, promotions, and updates
  • Improve our products, services, and website experience
  • Comply with UAE laws and maintain business records

We will never sell or rent your personal data to third parties.

3. Sharing of Information

We may share limited information only with:

  • Delivery partners (for shipping and tracking)
  • Payment processors (for secure online transactions)
  • Regulatory authorities, when required by UAE law

All third parties are contractually obliged to keep your information confidential.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize offers. You can disable cookies anytime in your browser settings — though some site functions may not work properly.

5. Data Security

We use SSL encryption, secure servers, and trusted partners to keep your data safe. While we do our best to protect your information, please note that no online platform can guarantee 100% security.

6. Your Rights

Under UAE privacy and consumer protection laws, you may:

  • Request access or correction of your personal data
  • Ask us to delete your data (where legally permissible)
  • Withdraw consent for marketing communications

To exercise these rights, contact us at info@mysticleaf.ae.

7. SMS & Marketing Compliance

By providing your mobile number and opting in to receive messages from Mystic Leaf™, you agree to receive occasional marketing texts, WhatsApp messages, and promotional updates.

  • You can opt out at any time by replying “STOP” or contacting us via info@mysticleaf.ae.
  • We will never share or sell your phone number or personal information to third parties for marketing purposes.
  • Message frequency may vary, and standard carrier rates may apply depending on your plan.
  • We comply with UAE TDRA (Telecommunications & Digital Government Regulatory Authority) guidelines for SMS marketing and consent management.

We respect your right to privacy — no spam, no surprises, just updates that help you glow from within ✨

8. Updates to This Policy

We may update this policy occasionally to reflect changes in law or our practices. All updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any privacy-related questions or concerns, please contact us:

📧 info@mysticleaf.ae
📱 +971 58 589 3513
Mystic Leaf FZE LLC
Dubai, UAE